Play Responsibly

Gambling Support Hotline

Access to aussiepokiesspins.com is strictly limited to users who are 18 years of age or older. We carry out robust age and ID verification processes to ensure compliance with Australian regulations. Continued use of our services is contingent on providing valid identification when requested.
If you fail to provide necessary documents, your account may be temporarily suspended, and prize claims may be delayed.

Gambling should be a fun and exciting activity, but we understand it can sometimes become problematic. At Aussie Pokies Spins, we are committed to fostering a responsible gaming environment where your wellbeing comes first.

If gambling starts affecting your life in a negative way, we encourage you to seek professional help—support is available anytime you need it.

Helpful Resources

Visit Gambling Help Online for free and confidential tools, including:

A personal gambling behavior quiz to assess your activity.
Budget tracking tools to help you manage spending limits.

You’re Not Alone — Help Is Always Available

If you or someone you care about is struggling with gambling, contact Gambling Help at 1800 858 858 or go to www.gamblinghelponline.org.au. This 24/7, free service is accessible across all Australian states and territories.

You can also explore local support organizations listed on the Gambling Help Online website.

Need Support From Us?

For help managing your aussiepokiesspins.com account or enabling responsible play features, reach out to our support team by calling 1300 188 911, chatting live with an agent, or emailing us at [email protected].

Set Your Limits

Take control by applying spending limits through your profile. Just go to My Account > Spend Limits. If you need assistance, our team is ready to help.

Pause Your Play

If you need time away, our self-exclusion feature lets you temporarily deactivate your account:

A minimum break period of 12 months is required.
Any unclaimed, active tickets will be canceled and refunded.
Withdrawal requests will require valid ID verification.
You’ll receive confirmation when your self-exclusion starts.
To reactivate your account after your exclusion, please email our Responsible Gambling Officer at [email protected].

Understand the Odds

All games clearly display their odds, prize pools, and participation terms on the Play page. For more detailed information, please visit our Help Centre.

Verification of Identity

Only individuals aged 18+ can sign up for aussiepokiesspins.com. We are legally required to verify all user identities to ensure eligibility and compliance.

If we are unable to confirm your identity, we may place a hold on your account and pause prize payments until verification is completed.

Depending on your jurisdiction, identity checks may be needed before you can make purchases or access certain features.